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High-Stakes Conversation Tips From a Hostage Negotiator

By October 22, 2018 December 4th, 2018 No Comments

What are your high-stakes conversations — the ones with the most risk if things break down? Former FBI hostage and crisis negotiator Chip Massey talked with Jim Karrh of The Manage Your Message podcast about de-escalating tough situations, building rapport, and establishing trust.

Listen to High-Stakes Conversation Tips from a Hostage Negotiator (Parts I and II) on:

Chip Massey

Author Chip Massey

James “Chip” Massey is the CEO of Plowshare Communications, which advises business leaders on strategic negotiations and how to accelerate the sales process by building strong, powerful, and trust-based relationships. For more than two decades, Massey served as an FBI Special Agent and hostage/crisis negotiator. Read more about Chip

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